Customer Service

Who is responsible for managing the data Local HealthShop holds?

Local HealthShop is responsible for collecting and managing any personal information you provide. As the Data Controller, Local HealthShop ensures that your personal data is kept secure and used in compliance with applicable privacy and data protection laws, as outlined in this Privacy Policy.

What information do we collect?

We collect information from you when you register on our site, place an order, enter a contest, respond to surveys, communicate via email, or participate in other site features. During registration or checkout, we may request details such as your name, email address, mailing address, phone number, and credit card information. You may, however, browse our site anonymously.

We also collect information about gift recipients solely to fulfill gift purchases, and this information is not used for marketing purposes. Like many websites, we use cookies to enhance your experience and gather data about site visitors. Please refer to the “Do we use cookies?” section for further details on our cookie usage.

Who do we share your data with?

Local HealthShop does not share your personal data with third parties. However, we do collect data for website analytics, which is shared with Google for insights on website performance.

How do we contact you?

Local HealthShop may contact you via post, telephone, or email unless you opt out of these communications. To update your communication preferences, please contact us via email at [email address].

How long do we retain your information?

We retain customer data indefinitely as long as regular purchases are made. If no purchases are made within a two-year period, your records will be securely deleted unless legal obligations require an extended retention period.

How do we use your information?

The information we collect from you may be used for the following purposes:

• To personalize your site experience and recommend products based on your preferences.
• To efficiently respond to customer service inquiries.
• To quickly process transactions.
• To manage contests, promotions, surveys, or other site activities.
• To send periodic promotional emails if you’ve opted in. If you prefer not to receive these emails, you can opt-out at any time.

How can you access and update your information?

You have the right to request a copy of the personal information Local HealthShop holds about you. To do so, please email or write to us, clearly stating that you are submitting a ‘subject access request.’ A small administrative fee may apply, and we will respond within 30 days. We strive to ensure that your personal data is accurate and up to date and will correct or remove any inaccuracies upon request.

Your right to complain

If you believe Local HealthShop is not managing your data in accordance with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office.

How do we protect your information?

We employ various security measures to safeguard your personal information. Your data is stored in secure networks and accessible only to authorized personnel who are required to keep the information confidential. When you place an order or access your personal data, we use Secure Socket Layer (SSL) technology to encrypt sensitive information. In the event of a data breach, we will notify affected members and the Information Commissioner’s Office within 72 hours.

Do we use cookies?

Yes. Cookies are small files stored on your device that help us recognize your browser and gather information about your preferences. We use cookies to improve your shopping experience by remembering your cart and tailoring site content to your interests. Cookies also allow us to compile data about site traffic and interactions to enhance future services.

You can control cookies through your browser settings, allowing you to receive warnings or disable cookies entirely. However, disabling cookies may limit certain site functions. You can still place orders by contacting customer service via phone.

Do we disclose information to outside parties?

We do not sell, trade, or transfer your personal information to outside parties unless we provide prior notice, except for trusted third parties who assist us in operating our website or conducting our business. These partners must agree to keep your information confidential. We may also release your information to comply with the law, enforce our site policies, or protect the rights and safety of others.

Non-personally identifiable information may be shared for marketing, advertising, or other uses.

How can you opt-out or modify your information?

To modify your email preferences, update your settings in the “My Account” section of our website. To delete your online account information, log in to “My Account” and remove your addresses and payment information. We may retain details of individual transactions for record-keeping purposes.

Third-party links

Our website may include links to third-party sites, which have separate privacy policies. Local HealthShop is not responsible for the content or activities of these linked sites. We encourage feedback if any issues arise with these links.

Changes to our Privacy Policy

Any changes to our Privacy Policy will be posted on this page. These updates will apply only to information collected after the date of the change. This policy was last updated on May 23, 2018.

Questions and feedback

We welcome your questions and feedback regarding privacy or any other concerns. Please feel free to contact us with your inquiries.

Online Policy Only

This Privacy Policy applies only to information collected through our website, not offline.

Terms and Conditions

Please also review our Terms and Conditions for guidelines on the use of our website.

Your consent

By using our website, you agree to the terms outlined in this Privacy Poli